Frequently Asked Questions

Please click on a question from the following list. The answer will appear to the panel located to the right.

1. How can I learn more about CEU.com courses available for my state?
2. How do I purchase courses from CEU.com?
3. What courses do I need to take to renew my license?
4. In which states are CEU.com courses approved?
5. How do I know if a CEU.com course meets my specific license requirements?
6. What is a proctor, and how do I know if I need one for my CE?
7. How does the online proctor form work?
8. How do I find a proctor?
9. What happens after I complete my course and take the exam?
10. Does CEU.com handle the CE credit reporting?
11. What are the states where CEU.com does NOT report CE credits?
12. Where can I find my Certificate of Completion?
13. What happens if I do not answer 70% or more of the exam questions correctly?
14. What happens if I lose my Internet connection while I am taking the exam?
15. How can I check to see if I have been awarded the proper amount of CE credit from the State?
16. Will these credits count towards other states in which I have an insurance license?
17. What is the last day I can complete a course and have it count toward the current reporting period?
18. What happens if I do not finish my CE requirement by the renewal deadline in my state?
19. If I took a course in one reporting period can I take it again in the next reporting period and still get CE credit?
20. Does CEU.com offer CE courses for the CFP Board designation?
21. Does CEU.com offer any "classroom" or "classroom equivalent" courses in TX?
22. Does CEU.com offer pre-licensing courses?
23. Does CEU.com offer continuing education for nursing licensees?
24. What if I forget my username or Password?
25. Does it matter which browser I use?
26. If a company or a group of insurance producers is willing to sign up together, can we get a discount?
27. Can I charge the course fee to my company directly?
28. How do I get a receipt for my registration?
29. If I am not satisfied with CEU.com courses can I get a refund?
30. The course prices seem reasonable, but are there any other or "hidden" costs involved?
31. Will you be offering more courses in the future?
32. How can I reach you for help with an administrative, technical or course-related question not answered here?
33. Is my information secure? Why do you need to collect personal information?
34. I am interested in developing and teaching a CE course, whom do I contact?
35. Where can I obtain Adobe Flash Player?
36. I would like to know what questions I answered incorrectly on my exam?
37. I am getting a blank white screen or error message with attempting to access the exam. What should I do?
38. Where do I find the course MP3 audio files and how do I download them?